Alle customer support representative - Jobs in Bulgarien
Alle customer support representative - Jobs
Alle Jobs in Bulgarien
Customer Support RepresentativeArbeitsort: Bulgarien
- Talent Search People
- Vollzeit oder Schichtarbeit
- monatliches Festgehalt
- Vermittlung ist kostenpflichtig
- Anzeige vom:
- 11.12.2014 (1019 Tage alt)
We are looking for a motivated and proactive person with good level of German and English to provide technical support and replacement parts logistic support for the customers. CSR will be the first line of contact for customers with technical problems or requiring replacement parts. The primary contact method is telephone, but CSR also have to respond to written requests for support via e-mail, internet and in some cases fax.
- Answer telephone calls and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers.
- Validate customer service entitlements.
- Provide Hardware and Software Telephone support with a goal to meet set targets consistently.
- Assume responsibility and ownership for all relevant customer queries.
- Escalate calls that cannot be resolved locally, as appropriate.
- Obtain accurate customer details and amend call-handling system when applicable.
- Positively manage internal relationships.
- Contribute positively towards the achievement of performance targets in all aspects of the teams’ activities.
- Use and improve Knowledge Bases through feedback .
- Ensure through team work that all Service Level Agreements (SLAs) are met consistently.
- German: Fluent
- English: Internediate
- High School Diploma/GED
- Valid permit for work in EU
- Full Time permenant contract
- Competitive remuneration
- Relocation allowance
- Voluntary medical insurance
- Monthly transportation allowance
- Life insurance
- Various discounts on goods and services
- Great office location