Customer Service Support - German Speaker based in BudapestArbeitsort: Ungarn
- Agoda International
- monatliches Festgehalt
- Anzeige vom:
- 13.10.2016 (12 Tage alt)
Are you passionate about travel and about people? Do you enjoy interacting with people as well as utilizing technology?
We are looking for a talented, energetic, results-oriented person who loves working in a fast-paced, multinational environment.
Agoda Company Pte Ltd is a leading Asia-based, online hotel reservations company, which specializes in securing the lowest discount hotel prices. Agoda is part of Priceline.com (Nasdaq:PCLN). Agoda’s network includes more than 250,000 hotels worldwide. The multinational staff of more than 1,200 professionals, located throughout the world, provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers.
To deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email)
Understand and deliver business strategies and improve customer services through the execution of self-service
Accountable for meeting individual and team goals (KPIs)
Continuously identify work process improvements and communicate to Team Leaders and (or) Manager
MUST have good command of spoken and written German language (level B2 or higher according to The Common European Framework ) + Good English communication skills
Fresh graduates from hospitality, travel, communications or language degrees/courses are welcome to apply or with at least 2 years of working experience in the related field.
Immaculate telephone manners and communication skills.
Excellent listening skills, critical-thinker with attention to detail.
Minimum typing speed of 35 words per minute
Willing to work on rotating shifts, public holidays, and weekends
Ability to work in both a team environment and independently
Demonstrate high degree of integrity and confidentiality
What we offer:
5-day work week
4 weeks’ paid training
Discounted hotel accommodation; anywhere in the world
Exposure to travel industry
Career advancement opportunities at any of our office locations globally
Work culture: balance in work and life
Work environment: multinational
Dress code: smart casual
Strategic office location at City Centre, Budapest