Stellenangebot als Customer Satisfaction Quality Specialist (m/f) Maastricht in Niederlande (Gigajob-Deutschland)

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Customer Satisfaction Quality Specialist (m/f) Maastricht

Arbeitsort: Niederlande
monatliches Festgehalt
Anzeige vom:
15.10.2016 (13 Tage alt)
Vermittler, Headhunter
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Vermittler, Headhunter:
people-s-place   Dieses Mitglied wurde von Gigajob geprüft.
About people-s-place…
YES, we want to reinvent the wheel. As our name states the most important thing for us in our key performance “permanent placement” are people. We are a place for people. We want to take care of their needs, wishes & requests. This applies both to our clients and candidates.
We want to connect. It is our goal to find the perfect employees for our clients. For our candidates we are searching for an exciting new job opportunity. We have the opinion that you can only reach this goal when all parties are informed and prepared best.
We would like to get to know you. Our experience from previous jobs in the field of recruiting (national and international) taught us that it is most important to meet the exact wishes and desires of all parties involved to bring two sides together. The better we know our clients and their working environment the easier it is to find the perfect match. Of course, this particularly applies to our candidates and their needs and wishes as well. The more information we can generate from each single candidate the easier we will to find a challenging opportunity for him/her.
We help you to save time. Companies as well as candidates are restrained by time. We are there for you so that you can concentrate on your key competences. We take care of the rest and organize everything else for you.
We seek to fulfill our responsibilities committed.
It is our goal that our clients and candidates feel really comfortable and always satisfied with our services. After receiving an inquiry from a client or an application from a candidate we give you feedback to agreed point of time about the current situation of the recruiting process.
We know that for most people the 2nd most important thing in live is work. It is our wish to ensure that our clients and candidates are happy and satisfied.

Our services…

in the field of permanent placement comprise the recruiting of new employees according to the customer’s specifications national and international. Our recruiting is not limited to certain branches or countries. We are open for all kind of customer inquiries. We take care of all steps of the recruiting process by working very closely with all parties involved from the beginning to get an optimum outcome with a very low dropout rate. You as the client decide if you want to hire our candidates. Only after a successful placement we will collect a fee. Other than that our services are free of charge. In the event that the candidate turns out to not be the right person for the job we offer our clients a guarantee agreement (as you can see in our terms & conditions) in this way you save time and money and you can concentrate totally on your key competences.
Our services include:
- Meeting the client at their office to get to know each other better
- Candidate research in different national/international data bases
- Providing access to our (social media) network which has been developed and strengthened over the span of nearly a decade
- Pre-selection of candidate profiles
- Telephone & Skype/Face time interviews with candidates
- Face to face interviews with candidates if necessary
- Creating candidate resumes after interviews
- Prepare a questionnaire with specific questions that the clients want to know from the candidates
- Creation of a customized cover sheet & candidate profile for our clients that provide all important information (including a letter of motivation or summary to the candidate if wanted)
- Providing references about the candidates upon request
- Language tests
- Collecting referrals or translation of job certifications (if required)
- Setting up appointments for and participating in candidate interviews with the client (if required)
- Providing info to the candidate about living and working in Ireland including the TAX system and healthcare system including photo material and videos about the client, the working environment, the city, etc. (in consultation with the client) as well as providing info to the candidate about possible places to stay during the first time
- Taking part in job interviews if requested
- All correspondence including postage fees
Additional services upon request.
Who is behind people-s-place?
Caroline Mittmann has been working for one of the most successful recruiting companies worldwide in the field if permanent placement. Through her years of work in recruiting Caroline Mittmann has a broad network to institutions, candidates and companies in various branches and countries. The love for the work with people has turned into her passion. Caroline Mittmann stands for “connecting, placing, introducing, socializing, approaching, arranging, liaising, bridging, matching & closing bonds”…
1 - 10 Vollzeit-Mitarbeiter sind im Unternehmen beschäftigt
Customer Satisfaction Quality Specialist (m/f) Maastricht
Would you like to be able to influence a company's corporate strategy based on data analyses you prepare for the company's management? Is the quality of the services provided very important for you? Then you should consider to apply for a position as a Customer Satisfaction Quality Specialist (m/f).

Customer Satisfaction Quality Specialist (m/f) English, Maastricht

Your Responsibilities:
The Quality Specialist is responsible to adjust, conform and regulate the corporate strategy.

Main tasks:
• Gather and process information regarding customer experience satisfaction scores and market developments in order to improve the quality and usefulness of developed processes and systems.
• Support implementation of processes and documents in line with procedures, guidelines and corporate policies,
• Monitor adequate use, in order to ensure optimal contribution of processes and employees towards our clients operational quality.
• Maintain an orderly environment ensuring the quality assurance has the correct scripts, responses, and the appropriate support materials.
• Prepare quality documentation and reports by collecting, analysing and summarising information and trends.
• Provide ongoing quality assurance.
• Call Evaluations reports to the Management Team.
• Oversee the maintenance of the knowledge management tool, user interface and documents content.

Required skills and experience:
• Higher vocational education/university degree
• Experience in setting up questionnaires/surveys
• Data analysis experiences
• Deep knowledge of contact centrr processes
• Ideally experience with lean management and knowledge of COPC standards
• Independent and conceptual thinking and acting
• Fluent in English and one of the following languages: Dutch /French /German /Spanish /Italian /Polish /Czech

You will get the opportunity to work in a growing international company in an ambitious, professional and dynamic environment. In an environment where people work to give their best, but have fun as well. The company supports their employees to learn and grow.

An extensive relocation package is offered to candidates living further than 50km from the company.
Collective health insurance, result-oriented bonus (variable payment) and a pension plan are all part of the secondary benefits.
Das Beschäftigungsverhältnis ist unbefristet.
monatliches Festgehalt
Infos zum Arbeitgeber
Our client is a well-known international car manufacturer and its Customer Service Center is the central point of contact in Europe, caring for the needs of current and prospective customers.
Voraussetzungen für Bewerber
Erforderlicher Bildungsabschluss
mindestens Abgeschlossenes Hochschulstudium
Erwartete Berufserfahrung
mindestens 1 Jahr Berufserfahrung in diesem Job
Erforderliche Sprachkenntnisse
Deutsch (Fortgeschritten)
Englisch (fließend/verhandlungssicher)
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