Stellenangebot als Technical Support Representative (m/f) German & Polish, Maastricht in Niederlande (Gigajob-Deutschland)

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Technical Support Representative (m/f) German & Polish, Maastricht

Arbeitsort: Niederlande
monatliches Festgehalt
Anzeige vom:
15.10.2016 (12 Tage alt)
Vermittler, Headhunter
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Vermittler, Headhunter:
people-s-place   Dieses Mitglied wurde von Gigajob geprüft.
About people-s-place…
YES, we want to reinvent the wheel. As our name states the most important thing for us in our key performance “permanent placement” are people. We are a place for people. We want to take care of their needs, wishes & requests. This applies both to our clients and candidates.
We want to connect. It is our goal to find the perfect employees for our clients. For our candidates we are searching for an exciting new job opportunity. We have the opinion that you can only reach this goal when all parties are informed and prepared best.
We would like to get to know you. Our experience from previous jobs in the field of recruiting (national and international) taught us that it is most important to meet the exact wishes and desires of all parties involved to bring two sides together. The better we know our clients and their working environment the easier it is to find the perfect match. Of course, this particularly applies to our candidates and their needs and wishes as well. The more information we can generate from each single candidate the easier we will to find a challenging opportunity for him/her.
We help you to save time. Companies as well as candidates are restrained by time. We are there for you so that you can concentrate on your key competences. We take care of the rest and organize everything else for you.
We seek to fulfill our responsibilities committed.
It is our goal that our clients and candidates feel really comfortable and always satisfied with our services. After receiving an inquiry from a client or an application from a candidate we give you feedback to agreed point of time about the current situation of the recruiting process.
We know that for most people the 2nd most important thing in live is work. It is our wish to ensure that our clients and candidates are happy and satisfied.

Our services…

in the field of permanent placement comprise the recruiting of new employees according to the customer’s specifications national and international. Our recruiting is not limited to certain branches or countries. We are open for all kind of customer inquiries. We take care of all steps of the recruiting process by working very closely with all parties involved from the beginning to get an optimum outcome with a very low dropout rate. You as the client decide if you want to hire our candidates. Only after a successful placement we will collect a fee. Other than that our services are free of charge. In the event that the candidate turns out to not be the right person for the job we offer our clients a guarantee agreement (as you can see in our terms & conditions) in this way you save time and money and you can concentrate totally on your key competences.
Our services include:
- Meeting the client at their office to get to know each other better
- Candidate research in different national/international data bases
- Providing access to our (social media) network which has been developed and strengthened over the span of nearly a decade
- Pre-selection of candidate profiles
- Telephone & Skype/Face time interviews with candidates
- Face to face interviews with candidates if necessary
- Creating candidate resumes after interviews
- Prepare a questionnaire with specific questions that the clients want to know from the candidates
- Creation of a customized cover sheet & candidate profile for our clients that provide all important information (including a letter of motivation or summary to the candidate if wanted)
- Providing references about the candidates upon request
- Language tests
- Collecting referrals or translation of job certifications (if required)
- Setting up appointments for and participating in candidate interviews with the client (if required)
- Providing info to the candidate about living and working in Ireland including the TAX system and healthcare system including photo material and videos about the client, the working environment, the city, etc. (in consultation with the client) as well as providing info to the candidate about possible places to stay during the first time
- Taking part in job interviews if requested
- All correspondence including postage fees
Additional services upon request.
Who is behind people-s-place?
Caroline Mittmann has been working for one of the most successful recruiting companies worldwide in the field if permanent placement. Through her years of work in recruiting Caroline Mittmann has a broad network to institutions, candidates and companies in various branches and countries. The love for the work with people has turned into her passion. Caroline Mittmann stands for “connecting, placing, introducing, socializing, approaching, arranging, liaising, bridging, matching & closing bonds”…
1 - 10 Vollzeit-Mitarbeiter sind im Unternehmen beschäftigt
Technical Support Representative (m/f) German & Polish, Maastricht
Your Responsibilities:
• Handle incoming work (email, tickets) from B2B customers and respond to the queries in a timely and professional manner.
• Analyze and investigate issues making use of acquired knowledge and available tools.
• Provide information and assistance with regards to XENTRY Portal Functions (Web application), investigate problems related to the dispatch of cases and system errors, etc.
• Accurately document work related activities in the relevant ticketing system according to established policies and procedures.
• If necessary, coordinate with internal stakeholders to resolve complex enquiries and complaints about supported products.
• Ensure all areas of personal responsibility are handled promptly, accurately, and with outstanding customer service.
• Whether required, perform other duties and responsibilities as assigned.

Required skills and experience:
Our ideal candidate is highly motivated and keen to be our Brand Ambassador. He/she is highly perceptive, customer focused and is able to understand and manage expectations. For this position, we are looking for candidates fluent in German and Polish with good communication (B2B) skills both written and verbal.
Due to the nature of our business the candidate needs to have good understanding of and strong affinity with Computers (e.g. Browser settings). Particular interest for and basic knowledge of automotive technology and Daimler Aftersales Applications is an advantage.
Superior analytical skills, ability to anticipate on upcoming issues and find solutions, pro-activeness and ability to work independently are key requirements.
Our fast moving and dynamic environment requires flexibility and ability to work according to established processes, guidelines and policies without detriment for own stress.
As we believe in the strength of doing things together, team work is an essential part of our daily business. Therefore, we aim for candidates with an enthusiastic and inspiring personality.
If you identify yourself with this profile and would like to be part of our successful team, don’t hesitate to apply for the position.

We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:
• Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
• 200 vacation hours (based on full time employment)
• Holiday allowance: 8% of annual salary
• Competitive performance based salary growth
• Result oriented bonuses
• Employee Car Program: discount on new or used Daimler brand cars
• Collective health insurance at discounted rates
• Pension plan
• Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs

Working hours:
Full-time position 40 hours per week between Mondays to Friday, dayshift
Das Beschäftigungsverhältnis ist unbefristet.
monatliches Festgehalt
Infos zum Arbeitgeber
Our client is a well-known international car manufacturer and its customer service center is the central point of contact in Europe, caring for the needs of current and prospective customers.
Voraussetzungen für Bewerber
Erforderlicher Bildungsabschluss
kein Abschluss
Erwartete Berufserfahrung
6 Monate Berufserfahrung in diesem Job
Erforderliche Sprachkenntnisse
Deutsch (fließend/verhandlungssicher)
Polnisch (fließend/verhandlungssicher)
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