Stellenangebot als Customer Care Operations Representative (m/f) Dutch/French in Stuttgart in Deutschland (Gigajob-Deutschland)

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Customer Care Operations Representative (m/f) Dutch/French in Stuttgart

Arbeitsort: Deutschland
monatliches Festgehalt
Anzeige vom:
15.10.2016 (9 Tage alt)
Vermittler, Headhunter
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Vermittler, Headhunter:
people-s-place   Dieses Mitglied wurde von Gigajob geprüft.
About people-s-place…
YES, we want to reinvent the wheel. As our name states the most important thing for us in our key performance “permanent placement” are people. We are a place for people. We want to take care of their needs, wishes & requests. This applies both to our clients and candidates.
We want to connect. It is our goal to find the perfect employees for our clients. For our candidates we are searching for an exciting new job opportunity. We have the opinion that you can only reach this goal when all parties are informed and prepared best.
We would like to get to know you. Our experience from previous jobs in the field of recruiting (national and international) taught us that it is most important to meet the exact wishes and desires of all parties involved to bring two sides together. The better we know our clients and their working environment the easier it is to find the perfect match. Of course, this particularly applies to our candidates and their needs and wishes as well. The more information we can generate from each single candidate the easier we will to find a challenging opportunity for him/her.
We help you to save time. Companies as well as candidates are restrained by time. We are there for you so that you can concentrate on your key competences. We take care of the rest and organize everything else for you.
We seek to fulfill our responsibilities committed.
It is our goal that our clients and candidates feel really comfortable and always satisfied with our services. After receiving an inquiry from a client or an application from a candidate we give you feedback to agreed point of time about the current situation of the recruiting process.
We know that for most people the 2nd most important thing in live is work. It is our wish to ensure that our clients and candidates are happy and satisfied.

Our services…

in the field of permanent placement comprise the recruiting of new employees according to the customer’s specifications national and international. Our recruiting is not limited to certain branches or countries. We are open for all kind of customer inquiries. We take care of all steps of the recruiting process by working very closely with all parties involved from the beginning to get an optimum outcome with a very low dropout rate. You as the client decide if you want to hire our candidates. Only after a successful placement we will collect a fee. Other than that our services are free of charge. In the event that the candidate turns out to not be the right person for the job we offer our clients a guarantee agreement (as you can see in our terms & conditions) in this way you save time and money and you can concentrate totally on your key competences.
Our services include:
- Meeting the client at their office to get to know each other better
- Candidate research in different national/international data bases
- Providing access to our (social media) network which has been developed and strengthened over the span of nearly a decade
- Pre-selection of candidate profiles
- Telephone & Skype/Face time interviews with candidates
- Face to face interviews with candidates if necessary
- Creating candidate resumes after interviews
- Prepare a questionnaire with specific questions that the clients want to know from the candidates
- Creation of a customized cover sheet & candidate profile for our clients that provide all important information (including a letter of motivation or summary to the candidate if wanted)
- Providing references about the candidates upon request
- Language tests
- Collecting referrals or translation of job certifications (if required)
- Setting up appointments for and participating in candidate interviews with the client (if required)
- Providing info to the candidate about living and working in Ireland including the TAX system and healthcare system including photo material and videos about the client, the working environment, the city, etc. (in consultation with the client) as well as providing info to the candidate about possible places to stay during the first time
- Taking part in job interviews if requested
- All correspondence including postage fees
Additional services upon request.
Who is behind people-s-place?
Caroline Mittmann has been working for one of the most successful recruiting companies worldwide in the field if permanent placement. Through her years of work in recruiting Caroline Mittmann has a broad network to institutions, candidates and companies in various branches and countries. The love for the work with people has turned into her passion. Caroline Mittmann stands for “connecting, placing, introducing, socializing, approaching, arranging, liaising, bridging, matching & closing bonds”…
1 - 10 Vollzeit-Mitarbeiter sind im Unternehmen beschäftigt
Customer Care Operations Representative (m/f) Dutch/French in Stuttgart
Your responsibilities:
Our client is looking for a motivated fulltime, native billingual Dutch/French speaking, Customer Care Operations Representative (m/f) to work cross business. Are you customer focused and thrive by helping others? Then we are looking for you!
Our client offers you a position where you offer day-to-day support in the field of Order-To-Cash processes (orders, disputes & credits, enquiries, returns, monitoring...) through analytical and operational support.

In this role you contribute to the company goals in the areas of customer satisfaction.
You are responsible for monitoring physical & information flows and you manage all incoming calls (including orders) and incoming e-mails to Customer Service shared mailboxes. Furthermore, you are responsible for issue resolution and reactive communication towards the customer, including coordination of the issues.

Your skills:
- Bachelor degree or similar education
- (Near) native in Dutch, French and English
- Working experience in customer service and order management
- Excellent communication skills (verbal and written)
- Computer literacy (MS-Office and preferably SAP/ ERP)
To be successful in this role, you are a pro-active team player with a distinct drive for execution and results. You have a strong focus on customer satisfaction and are able to build lasting relationships with clients and colleagues in other departments and disciplines. Managing several tasks and projects at once poses no problem for you.

Your offer:
Our client offers you a professional, international, dynamical and high quality working environment, where personal development is stimulated and personal initiatives are encouraged. Besides an attractive salary you get additional bonuses.
Das Beschäftigungsverhältnis endet nach 1 Jahr
monatliches Festgehalt
Infos zum Arbeitgeber
Our client offers you a professional, international, dynamical and high quality working environment, where personal development is stimulated and personal initiatives are encouraged.
Voraussetzungen für Bewerber
Erforderlicher Bildungsabschluss
mindestens Abgeschlossenes Hochschulstudium
Erwartete Berufserfahrung
mindestens 1 Jahr Berufserfahrung in diesem Job
Erforderliche Sprachkenntnisse
Deutsch (Keine)
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