VP Professional Services & Customer Support (m/f)Arbeitsort: D-10969 Berlin · Berlin
- eKomi - The Feedback Company
- monatliches Festgehalt
- Anzeige vom:
- 20.09.2016 (11 Tage alt)
The VP will be the overall responsible party for delivering of eKomi’s software solutions to clients and supporting these clients through customer support after go-live. The worldwide team of 30+ professionals will be headquartered in and coordinated from Berlin. The team includes pre-sales consultants, project managers, implementation consultants, strategic consultants and customer support representatives.
Steering software implementation (including pre-sales) on time, within budget and meeting the defined quality levels. Hands-on management, including conceptualization of solutions, milestone planning, project management, capacity planning and project profitability.
Delivering exceptional customer support to our customers.
WHAT WE EXPECT FROM YOU
The ideal candidate has a degree in Computer Science or Business Informatics, or a combination thereof. Alternative degrees will be considered with appropriate work experience. Applicants need sound knowledge and experience in the most current methods of software pre-sales, implementation consulting and strategic consulting and excellent skills and experience in project management and controlling.
Ideally, the candidate offers a combination of a strong technical background, sound business judgment, and experience within organizations with standard software products and large customer bases. He/she has at least five years of work experience in the IT and software environment, and at least five years of working in a top management consultancy.
Ideally, applicants are currently working in an industry related to customer experience management. Having a background with other software companies with high focus on growth based and innovative software solutions is a plus.
Join a highly motivated and diverse team from approximately 20 countries that lives English as a company language. Enjoy fun, success, and Berlin vibes in our headquarters between Kreuzberg and Mitte, and last but not least; a competitive compensation package.
If you are interested in above, please send us your resume for attention of Ana Walka.