Stellenangebot als TURKISH Technical Support in Griechenland (Gigajob-Deutschland)
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TURKISH Technical Support

Arbeitsort: Griechenland
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Anbieter:
mgi recruitment
Arbeitsverhältnis:
Festanstellung
Arbeitszeit:
Vollzeit
Vergütung:
monatliches Festgehalt
Anzeige vom:
12.09.2016 (198 Tage alt)
Anbieter-Info:
Vermittler, Headhunter
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Anbieter
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Vermittler, Headhunter:
mgi recruitment   Dieses Mitglied ist nicht geprüft.
Unternehmensbeschreibung
At mgi recruitment we specialise in the large-scale recruitment of multilingual professionals for internationally based contact centres. From our Dublin base, we look after the needs of Multinational Business Process Outsourcing and Call Centre companies across Europe, Africa and Asia Pacific.

Working closely with each of our clients, we pride ourselves on always finding the right candidate for the right position. By building our business around this simple principle, over the last 10 years we have grown to become global leaders in international recruitment.
Mitarbeiter
11 - 100 Vollzeit-Mitarbeiter sind im Unternehmen beschäftigt
 
Stellenbeschreibung
Stellenbezeichnung
TURKISH Technical Support
Jobbeschreibung
This job opportunity is located in Athens. The city is the only European capital that offers a close proximity to the sandy beaches with the most marvelous sunsets in the world. The city enjoys a Mediterranean climate with one of the warmest winters of Europe. Athens is a lively but serene and melancholic place at the same time. Its ancient ruins, seaside location, and museums and quaint narrow lanes make of it a wonderful city to live.

Mission
• To receive and place telephone calls; and maintain solid customer relationships by handling their questions and concerns with speed and professionalism. To perform data entry and use software programs. Research skills are required to troubleshoot customer problems.
The Job
• Strives towards customer retention and loyalty, fully supporting the customer to achieve a successful outcome to his/her enquiry.
• Follows standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible, recognizing more complex problems and escalating accordingly
• Provides basic to moderately complex support to all customers on the client’s products, systems, peripherals and software, in some cases, using communication skills to direct customers to third parties or other locations for further support.
• Logs calls from customers into the customer relationship database and follow escalation procedures to resolve problems.
• Tracks and follows cases to ensure that they closed in an efficient and timely manner.
• Provides and maintain strong, professional relationship with all of the client’s customers and show empathy for our customers at all times.
• Follows Contact Centre procedures and ensure availability to take calls, adopting the call handling procedure and code guidelines.
• Provides feedback on a daily basis to the Team and ACMs on new/emerging issues that have identified and work to proactively highlight areas that need to be improved.
• Be positive and proactive and have a desire for positive improvement in quality.
• Takes on board feedback and adapt skills accordingly.
• Other duties as assigned.

• *Employment terms: fixed term contact, 5 days per week (shift rotation).
*This is a project based environment and there are real opportunities to develop within the role and also within the company itself.
Prerequisites
• Graduates of High School (preferable: College, University)
• Native or fluent Turkish speakers
• Fluent English (Proficiency level)
• Good Knowledge of PC (hardware, software, internet)
• Windows, MS Office Suite, Skype, Windows Media Player, Windows Messenger
• Excellent communication skills
• Strong team spirit
• Passionate about customer services
Benefits
• Excellent Relocation Package (flights and accommodation)
• VISA PROVIDED
• Greek Lessons offered
• Opportunity to work for a leading company
Arbeitsverhältnis
Festanstellung
Befristung
Das Beschäftigungsverhältnis ist unbefristet.
Arbeitszeit
Vollzeit
Vergütungsart
monatliches Festgehalt
Infos zum Arbeitgeber
The company you will be working for is a multinational company specialized in gadgets, smartphones, computers and software. Built from nothing, the company has become one of the leading IT providers over the last years.
Be your best and we will provide you an excellent relocation package and help you with your visa process. Think different, become part of our music loving team and hear were our music takes you!
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Voraussetzungen für Bewerber
Erforderlicher Bildungsabschluss
mindestens Fachabitur
Erwartete Berufserfahrung
mindestens 1 Jahr Berufserfahrung in diesem Job
Erforderliche Sprachkenntnisse
Deutsch (Keine)
Englisch (fließend/verhandlungssicher)
Türkisch (fließend/verhandlungssicher)
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Arbeitsort
Land
Griechenland
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