Stellenangebot als Customer Services Representative (Ground Operations) in Frankfurt am Main (Gigajob-Deutschland)
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Customer Services Representative (Ground Operations)

Arbeitsort: D-60549 Frankfurt am Main · Hessen
Ortsteil: Flughafen
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Anbieter:
Signature Flight Support
Arbeitsverhältnis:
Festanstellung
Arbeitszeit:
Vollzeit
Vergütung:
monatliches Festgehalt
Anzeige vom:
09.05.2014 (1110 Tage alt)
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Anbieter
Arbeitgeber:
Signature Flight Support   Dieses Mitglied ist nicht geprüft.
Unternehmensbeschreibung
About Signature

Since the merger of Page AvJet and Butler Aviation in 1992, Signature Flight Support has grown to become the world’s largest network of Fixed Base Operators (FBOs), with over 100 locations providing consistent, exceptional service. Signature’s worldwide compilation of FBO’s deliver essential support services for business and private aviation, including refueling, hangarage, and a variety of other amenities essential to the safe and efficient operation of an aircraft.
Anzahl der Mitarbeiter
mehr als 1.000 Vollzeit-Mitarbeiter sind im Unternehmen beschäftigt
 
Stellenbeschreibung
Stellenbezeichnung
Customer Services Representative (Ground Operations)
Jobbeschreibung
An opportunity has arisen for a Customer Services Representative
at our Frankfurt FBO:

Key responsibilities will include (this list is not all-encompassing):

 To meet arriving flights and carry out all required services in support of crews and passengers.
 Assisting with the input of loyalty points, and the collection targets for the Signature Customer Experience Survey.
 Liaise with other departments to pass on details of any services requested, or information pertinent to each flight.
 Ensuring crew and passengers of departing flights have appropriate documentation checked prior to departing and escorting crew and passengers to their aircraft.
 To ensure a safe culture through daily observation, shift briefings and handovers.
 Accurate completion of relevant paperwork
 Providing escorts of vehicles on the ramp and lifts for customers to and from offsite locations.
 Guaranteeing the highest level of cleanliness and presentation of all VIP areas.
 Maintaining the office and lounge in a clean and efficient fashion, providing complimentary refreshments and an excellent service to its users.
 To provide airside services and coordinate services with flight crews.
 To ensure compliance with company regulations.
 Any other reasonable tasks that your supervisor or manager requests

Role Requirements (this list is not all-encompassing):

 A calm approach and the ability to work accurately under pressure.
 A customer orientated approach with an outstanding level of customer service skills and experience of meeting the needs of our customers.
 Strong written and oral communication skills in German and English.
 Excellent interpersonal skills and a good team player
 Excellent timekeeping and attendance, with the ability to be flexible on working hours.
 Ability to communicate credibly across all levels solving issues that may arise for our customers
 Good level of IT skills.
 Additional languages would be an advantage.
 Educated to GCSE standard (or equivalent).
 Driving license and preferably own vehicle as job site is on the southside of the airport and largely inaccessible by way of public transport.

This will be a full time role, however, flexibility on working hours is absolutely essential.
Salary and benefits will be discussed at the interview stage.
Arbeitsverhältnis
Festanstellung
Befristung
Das Beschäftigungsverhältnis endet nach 1 Jahr
Arbeitszeit
Vollzeit
Vergütungsart
monatliches Festgehalt
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Voraussetzungen für Bewerber
Erforderlicher Bildungsabschluss
mindestens Mittlere Reife
Erwartete Berufserfahrung
6 Monate Berufserfahrung in diesem Job
Erforderliche Sprachkenntnisse
Deutsch (fließend/verhandlungssicher)
Englisch (Fortgeschritten)
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Arbeitsort
Ort
Frankfurt am Main
Ortsteil
Flughafen
PLZ
D-60549
Bundesland
Hessen
Land
Deutschland
Infos zu D-60549 Frankfurt am Main · Ortsteil: Flughafen ·  Hessen
Landkarte
Ort:
Frankfurt am Main
Ortsteil:
Flughafen
Postleitzahl:
D-60549
Bundesland:
Hessen
Land:
Deutschland
Regierungsbezirk:
Darmstadt
Landkreis:
Kreisfreie Stadt Frankfurt am Main
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Statistik für diese Gigajob-Anzeige (134.485.945)
Kurz-Link: http://de.gigajob.com/134485945.html
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