Stellenangebot als Director of Sales and Marketing in Großbritannien (Gigajob-Deutschland)

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Director of Sales and Marketing

Arbeitsort: Großbritannien
Evoyages Ltd.
monatliches Festgehalt
Anzeige vom:
17.03.2017 (126 Tage alt)
Evoyages Ltd.   Dieses Mitglied ist nicht geprüft.
Evoyages Ltd. is an independent specialist Tour Operator offering an extensive range of services for groups travelling to London and the rest of Great Britain. Our offers are tailor made and will range from city breaks, incentives, UK coach tours, student breaks and special cultural events as well as football groups. We combine high standard of service with competitive pricing.
We are the number one contact for incentive enquiries. Our clients are tour operator from France, Germany, Canada, Austria and Switzerland.
Anzahl der Mitarbeiter
11 - 100 Vollzeit-Mitarbeiter sind im Unternehmen beschäftigt
Director of Sales and Marketing
Purpose of Role:
• To increase awareness of E-voyages, Incentive Spirit & Emotions Sports in our core markets (France, Benelux, Germany, Canada) thus increasing our market shares
• To be responsible for the leadership of the sales team for all 3 brands (recruitment, per-formance review, monitoring of their workload)
• To be responsible for the establishment of both annual and monthly sales objectives in coordination with the Company's business plan
• To prepare an annual Sales plan which will cover our 3 brands & providing quarterly up-dates, revisions and modifications to the plan & to ensure the Sales dept achieves its tar-gets
• To submit proposal of yearly Sales & Marketing budget to MD for authorization
• To improve systems for better running of the sales and marketing process
• To work closely with Business Development Manager & Contracts Director to ensure we meet our company’s standards of response time for offers & at budget that will ensure we win the business
• To liaise with Contracts to improve our buying necessities
• To be in charge for Communication / Marketing / Branding of the E-voyages group

Specific Areas of Responsibility:
1. Sales / Clients:
• Personally responsible for portfolio of Key Clients (regular phone calls and visits)
• Achieve 100% client retention in each market
• Increase conversion rates in the BD dept through better qualification, response time and follow-ups
• To oversee organization of all trade fairs and attend the key ones
• Point of contact for our sales agents based overseas & in the UK - monthly telephone meeting to be implemented in order to assess their performance and their needs for their specific markets
• To ensure the sales team is sending gifts for our top clients at Christmas/birthdays plus the sending of Christmas/Easter Cards etc etc
• To oversee organization of client famtrips and to take part in them for key clients
• To ensure the series log is kept up to date at all times and the sales team is contacting their clients for repeat series within company’s set timeframe.
• To implement a system to ensure that the client database is up to date and accurate at all times.
• To ensure we have profile sheets for each client we work with and ensure that they are kept updated on a regular basis.
• To ensure any complaint received is resolved successfully within a maximum of 5 working days.
• To ensure we collect clients’ feedback after the group has returned and ensure that necessary changes are implemented for the following season
• To prepare a client satisfaction survey
• To produce a competitors’ analysis (updated annually) and recommend any necessary tactical action.

2. Staff:
• To ensure staff in all departments receive sales training & understand the importance of good customer service + know what our USPs are
• To ensure sales staff have access to relevant tools for client’s presentations & trade fairs
• To implement weekly meetings with sales staff
• To monitor Sales staff performance & workload
• To be responsible for recruiting sales staff and completing their yearly performance reviews

3. Products:
• To maintain excellent product knowledge at all times and ensure the Sales staff in each division also has the required product knowledge
• To liaise with the Contracts Director to produce a strategy to sell some products at a more competitive rate & identify clients who could benefit from these special deals (Be able to match appropriate products to clients’ requirements)
• Liaison with Contracts Director to ensure our buying rates are in line with our competitors’
• Constantly look for ideas to make us different from our competitors

4. Marketing:
• To investigate and implement an effective CRM system (with information such as
who called who when, clients birthdays etc)
• To ensure a special offer is sent to our various databases once a month for each brand
• To ensure a newsletter is sent to our various databases once a quarter for each brand
• To ensure our Rates manual is completed by end of August Catalogue of products with descriptions to be prepared and updated on a regular basis
• To increase our visibility on social media
• To maximise our existing partnerships with tourist boards
• To define a clear communication strategy for each market (which newsletter / media support we need to use)
• Responsible for overhaul of our websites / brochures & potential rebranding exercise

5. Reporting:
• To Produce monthly KPI report for Management team
• Weekly meeting with MD
• To take part in the monthly management meeting

6. Other:
• To review and improve all existing sales processes / procedures
• To investigate new market trends (ex Internet bookings for groups) and ensure we are keeping up with the evolution of the clients requirements
• To complete any reasonable instruction from the MD

• A minimum of 5 years experience in a Senior sales position in an Inbound operator required and a minimum of 3 years experience in a senior management role required
• Languages: fluent French & English compulsory + German an added bonus
• Full clean driving licence
Das Beschäftigungsverhältnis ist unbefristet.
monatliches Festgehalt
Voraussetzungen für Bewerber
Erforderlicher Bildungsabschluss
mindestens Abgeschlossenes Hochschulstudium
Erwartete Berufserfahrung
mindestens 5 Jahre Berufserfahrung in diesem Job
Erforderliche Sprachkenntnisse
Deutsch (Keine)
Englisch (fließend/verhandlungssicher)
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