Swiss German Customer Care Role - BelfastArbeitsort: Großbritannien
- mgi recruitment
- monatliches Festgehalt
- Anzeige vom:
- 12.09.2016 (316 Tage alt)
Working closely with each of our clients, we pride ourselves on always finding the right candidate for the right position. By building our business around this simple principle, over the last 13 years we have grown to become global leaders in international recruitment.
* Acts as first point of contact for any customer, partners/reseller or employees in the specific country you will be operating on.
* You will be required to take inbound calls in English depending on business need.
* Provides support to customers via the Telephone, Email and Chat
* Supports the customer in the following areas: Ordering products, Employee support, certification and Training, Partner Help, Technical Support and Pre-sales.
* Redirects the caller to the appropriate department.
* Fluency in written and spoken German.
* Fluency in written and spoken English
* BA/BSc degree (or equivalent) or 6-12 months customer service experience
* Customer Focus - 6-12 months outstanding customer service experience in a service driven environment.
* Specialist Expertise - Computer literate and confident in ability to browse Internet. Interest in computer networking and infrastructures.
* Working with others - Demonstrates experience of working in a team based environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale
* Effective Communication - Excellent communication skills both verbal and written
* 24 months experience in customer service.
* Competitive salary
* A bright, modern and exciting place to work with excellent staff facilities
* The opportunity to travel and work abroad in a multi-lingual environment
* Performance Related Pay
* Eye Care Provision
* Cycle to Work Scheme
* Childcare Vouchers
* Annual Reward & Recognition Ceremony
* Free cakes and fruit on a Friday!
* 21 Holidays & 6 Stat days & birthday day off
* Stakeholder Pension Scheme