Stellenangebot als German Technical Support in Belfast in Großbritannien (Gigajob-Deutschland)
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German Technical Support in Belfast

Arbeitsort: Großbritannien
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Anbieter:
mgi recruitment
Arbeitsverhältnis:
Festanstellung
Arbeitszeit:
Vollzeit
Vergütung:
monatliches Festgehalt
Anzeige vom:
12.09.2016 (130 Tage alt)
Anbieter-Info:
Vermittler, Headhunter
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Anbieter
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Vermittler, Headhunter:
mgi recruitment   Dieses Mitglied ist nicht geprüft.
Unternehmensbeschreibung
At mgi recruitment we specialise in the large-scale recruitment of multilingual professionals for internationally based contact centres. From our offices in Dublin, Ireland and Berlin, Germany, we look after the needs of Multinational Business Process Outsourcing and Call Centre companies across Europe, Africa and Asia Pacific.

Working closely with each of our clients, we pride ourselves on always finding the right candidate for the right position. By building our business around this simple principle, over the last 13 years we have grown to become global leaders in international recruitment.
Mitarbeiter
11 - 100 Vollzeit-Mitarbeiter sind im Unternehmen beschäftigt
 
Stellenbeschreibung
Stellenbezeichnung
German Technical Support in Belfast
Jobbeschreibung
The Client:

The person in this position will work in a team environment to support service issues business to business. The role of a Technical Support Agent focuses on delivering high quality support by triaging daily service issues and driving it to closure. The core duty requires providing prompt and accurate updates to service issues, while representing client in a positive, professional manner. The role requires a great amount of skill in cross group collaboration and will act as a single point of contact for all technical issues related to the platform.

Candidates should be comfortable discussing technical scenarios and solutions by phone and email with varying customer skill levels to provide them with updates and routing issues appropriately to the right technology group.

Duties and Responsibilities:

* Communicate with customers via telephone and written correspondence
* Act as a single point of contact for the customer for all Service related issues
* Manage/own day to day incidents and drive them towards resolution as per Service Levels.
* Learn pre-release products for effective support upon release
* Report both service issues and customer suggestions.
* Proactively document known issues, issue reports and readiness for both internal and customer consumption.
* Ability to effectively work with senior technical staff as well as development teams.
* Simultaneously drive multiple issues to resolutions by relaying information between customer and appropriate operations team.

Requirements:

Essential Criteria

* Fluency in written and spoken German language & English
* Demonstrates outstanding customer service in a service driven environment.
* Good understanding of internet & networking terminologies
* Familiar with Office Suite and Communicator
* Candidates need to be familiar with programming concepts and terminology
* Strong technical aptitude, enjoy learning new technologies and be able to self learn new technical areas quickly
* Supports, promotes and puts into practice innovation and change.

Desirable Criteria

* Experience with Visual Studio
* Understanding of cloud computing
* Experience on various Windows Operating Systems

Benefits:

* Competitive salary
* A bright, modern and exciting place to work with excellent staff facilities
* The opportunity to travel and work abroad in a multi-lingual environment
* Performance Related Pay
* Eye Care Provision
* Cycle to Work Scheme
* Childcare Vouchers
* Annual Reward & Recognition Ceremony
* Free cakes and fruit on a Friday!
* 21 Holidays & 6 Stat days & birthday day off
* Stakeholder Pension Scheme
Arbeitsverhältnis
Festanstellung
Befristung
Das Beschäftigungsverhältnis ist unbefristet.
Arbeitszeit
Vollzeit
Vergütungsart
monatliches Festgehalt
Infos zum Arbeitgeber
Our client is a successful company in Belfast, UK.
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Voraussetzungen für Bewerber
Erforderlicher Bildungsabschluss
mindestens Abgeschlossenes Hochschulstudium
Erforderliche Sprachkenntnisse
Deutsch (fließend/verhandlungssicher)
Englisch (fließend/verhandlungssicher)
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Arbeitsort
Land
Großbritannien
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