German Customer Support Agent in UKArbeitsort: Großbritannien
- mgi recruitment
- monatliches Festgehalt
- Anzeige vom:
- 12.09.2016 (45 Tage alt)
Working closely with each of our clients, we pride ourselves on always finding the right candidate for the right position. By building our business around this simple principle, over the last 13 years we have grown to become global leaders in international recruitment.
* Provides a warm, friendly and personal inbound customer service to prospective customers through inbound voice, email, web chat and social media,
* Takes the opportunity to 'Shine' through every interaction by showing a lively interest in customers, having a natural approach in communication, becoming a local expert and being an advocate for the brand.
* Leads the team in providing professional expertise and embracing the client brand in every interaction with the customer making it an individual experience.
* Adherence to agreed processes, service level agreements and driving and exceeding individual and team targets.
* Proactively seeks ways to improve the customer experience through each interaction
* Takes ownership to enhance own learning to ensure sufficient knowledge to excel in the role.
* Multitasks and adapts to a fast paced environment.
* Continuously searches for improved ways of responding to customer needs through all contact channels.
* Proactively seeks feedback on ways to improve individual and team performance.
* Fluency in written and spoken German
* Customer Focus
* Working with Others
* Effective Communication
* Problem Solving